Why is the exchange sometimes taking a long time?

The thing is that in most cases, the speed of exchange transactions does not depend on the service itself. After the user creates an exchange request, the processing of a new request by the system takes no more than 5 minutes. But the time of receipt of funds to the account specified by the user depends on many circumstances. These include the workload of the blockchain network, delays in payment systems, exchanges and other organizations involved in transactions. You can get more accurate information about the current speed of the exchange from the technical assistance of the service.